Payment Methods Guide

 

This Payment Methods Guide applies to online payments made on the Fivonesta (hereinafter referred to as “we”) website and explains the supported payment methods and related security information.

1. Supported Payment Methods

We currently support the following card payment methods:
Discover
JCB
Mastercard
VISA

All payments are completed through secure online payment processes.

2. Payment Process

At checkout, you may select a supported card type and enter the required payment details to complete your payment.
Please confirm the accuracy of your order information, payment amount, and delivery details before submitting payment.
An order will proceed to further processing only after payment has been successfully completed.

3. Payment Security Notice

We place a high priority on the security of payment information and implement reasonable technical and organizational measures to protect your payment data.

To help safeguard your account and funds, please note the following:
Do not disclose your card number, expiry date, or security code to any third party;
Ensure that payments are made in a secure and trusted network environment;
If you detect any unusual or unauthorized transactions, please contact your card issuer immediately and inform us.

We will never request your full payment details by email, phone, or any other communication method.

4. Payment Failures or Exceptions

If a payment fails, is delayed, or displays an error message, please check the following:
Whether the card details have been entered correctly;
Whether the card is still valid;
Whether the card issuer has restricted the transaction.

If the issue persists, please contact your card issuer or reach out to us using the contact details provided in this guide.

5. Refund Information

If a refund is applicable, it will be processed in accordance with our published Order Cancellation Policy or Return and Exchange Policy.
Refunds will be issued to the original payment method used at checkout, and the actual time for funds to appear may vary depending on the card issuer’s processing procedures.

6. Disclaimer

We are not responsible for payment issues caused by card issuers, network disruptions, or circumstances beyond our reasonable control.
We will make reasonable efforts to assist you with resolving payment-related issues.

7. Contact Information

If you have any questions regarding payment methods or the payment process, you may contact us using the details below:
Phone: +1 (660) 717-1384
Email: assist@fivonesta.com
Customer service hours:
Monday to Friday
9:00–11:00
13:00–18:00
(Europe/London time, GMT/BST)

Contact address:
1101 PARC CENTRAL
FESTUS, MO 63028
United States