Terms of Service

 

This Terms of Service applies to your access to and use of the online store and related services provided by Fivonesta (hereinafter referred to as “we”). This policy explains the rules governing service use, order processing, and the rights and obligations of both parties.

By accessing, browsing, or placing an order on our website, you confirm that you have read, understood, and agreed to be bound by this Terms of Service.

Scope of Services and Applicable Terms

We provide product display, online ordering, payment processing, delivery arrangements, and after-sales support through our online store.
All transactions and services are conducted exclusively online and do not involve any offline sales activities.

We reserve the right to make reasonable adjustments to the services we provide. Any updates will take effect once published on the website.

Order Cancellation Policy

You may request cancellation of an order if it has not yet been shipped.
Once an order has entered the shipping process or has been dispatched, it cannot be cancelled directly.

For detailed cancellation conditions and procedures based on different order statuses, please review our
Order Cancellation Policy.

Return and Exchange Policy

We support returns and exchanges within 21 days from the date you receive your order, provided the products meet the applicable return and exchange conditions.

If you request an exchange, once the original product has been returned and approved, the replacement item will be processed as a new order and will be subject to a new order processing time of 1–3 business days.

For full details regarding the applicable timeframes, procedures, and requirements, please refer to our
Return and Exchange Policy.

Refund Policy

Where refund conditions are met, refunds will be processed after confirmation of the order status or receipt of returned items.
Refunds will be processed within 1–4 business days and issued to the original payment method used at checkout.

Further details regarding refund eligibility and procedures are set out in our Refund Policy.

Shipping Policy

After payment is successfully completed, orders will enter processing, with an order processing time of 1–3 business days.
Once dispatched, the estimated delivery time is 6–10 business days.

Orders with a total value of £49.99 or above (including £49.99) qualify for free shipping. Orders below this amount will be subject to standard shipping charges.

Before placing an order, we recommend reviewing our
Shipping Policy
to fully understand delivery arrangements.

Inventory and Pricing

We make reasonable efforts to ensure the accuracy of product availability and pricing information displayed on the website.
In the event of inventory shortages, pricing errors, or delayed updates, we reserve the right to cancel the order and issue a refund, and we will notify you accordingly.

All prices are subject to confirmation at checkout.

User Responsibilities and Obligations

You are responsible for ensuring that all information provided during the use of our services is accurate, complete, and up to date.
You are responsible for safeguarding your account details and for all activities conducted through your account.
You must not misuse the website or interfere with its normal operation.

Account Use and Access Restrictions

We reserve the right to restrict, suspend, or terminate access to the online store where abnormal activity, violations of this Terms of Service, or security risks are identified.
Such actions do not affect any lawful rights that have already accrued.

Accuracy of Information and Content Updates

We make reasonable efforts to ensure that the content on the website, including product descriptions, pricing, and service information, is accurate and current.
Where inaccuracies arise due to technical issues, delayed updates, or unforeseen circumstances, we reserve the right to make corrections.

Limitation of Liability

To the extent permitted, we are not responsible for delays, interruptions, or inaccuracies caused by factors beyond our reasonable control, system issues, or third-party causes.
We do not accept liability for indirect or consequential losses, without affecting your fundamental rights.

Force Majeure

Where service performance is delayed or prevented due to force majeure events, we will make reasonable efforts to minimise disruption and restore services.
Force majeure includes, but is not limited to, natural events, network failures, or other circumstances beyond our reasonable control.

Limited Association with Third-Party Services

Certain aspects of the online store may rely on third-party technical or infrastructure support.
We are not directly responsible for interruptions, delays, or failures caused by such third-party services but will provide reasonable assistance where possible.

Confidentiality and Data Protection

We value the confidentiality of user information and take reasonable measures to prevent unauthorised access or use.
Personal information is processed in accordance with GDPR principles and is used solely to support service operations, order processing, and necessary communications.

Copyright Notice

All content on the website, including text, images, identifiers, and page structure, is protected by copyright.
No content may be copied, reproduced, or used for other purposes without permission.

Disputes and Applicable Law

Any disputes arising from the use of the online store or this Terms of Service should first be resolved through amicable discussion.
If a resolution cannot be reached, disputes may be submitted to the competent courts for determination.

Updates to the Terms of Service

We may update this Terms of Service from time to time to reflect service adjustments or operational needs.
Updated terms will be published on the website and will apply from the date of publication.

Severability

If any provision of this Terms of Service is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

This Terms of Service, together with our Privacy Policy, GDPR Policy, Order Cancellation Policy, Return and Exchange Policy, Refund Policy, and Shipping Policy, constitutes the entire agreement between you and us regarding the use of the online store.

Contact Information

If you have any questions about this Terms of Service or our services, you may contact us using the details below:
Phone: +1 (660) 717-1384
Email: assist@fivonesta.com

Customer service hours:
Monday to Friday
9:00–11:00
13:00–18:00
(Europe/London time, GMT/BST)

Contact address:
1101 PARC CENTRAL
FESTUS, MO 63028
United States