Refund Policy

 

This Refund Policy applies to online orders completed on the Fivonesta (hereinafter referred to as “we”) website and explains the circumstances, procedures, and rules applicable to refunds.

1. Scope of Application

This Refund Policy applies to online orders that have been successfully paid through our website.
Refunds will be processed based on the order status and specific circumstances, in accordance with this policy and other related policies.

2. Eligible Refund Scenarios

You may request a refund under the following circumstances:
The order is successfully cancelled before shipment;
The product is returned in accordance with the conditions set out in our Return and Exchange Policy;
The order cannot be fulfilled due to inventory issues, system errors, or other unforeseen circumstances.

3. Non-Eligible Refund Scenarios

If an order has already been shipped, a refund cannot be processed until the product has been returned and inspected.
Shipped orders must first complete the return process in accordance with the Return and Exchange Policy before a refund can be issued.

4. Refund Request and Processing Procedure

Orders that meet the refund conditions will be processed as follows:
First, you submit a refund or cancellation request and provide the relevant order details;
Second, we verify the order status or the returned product;
Third, once the refund conditions are confirmed, we will proceed with the refund.

5. Refund Processing Time

After confirmation that the refund conditions are met, refunds will be processed within 1–4 business days.
Refunds will be issued to the original payment method used at checkout.
The actual time for the refunded amount to appear may vary depending on the payment service provider or card issuer.

6. Refund Amount

The refund amount will be based on the total amount actually paid for the order.
If the order includes services that have already been completed or circumstances that do not meet the return conditions, the refund amount may be adjusted accordingly.

7. Special Circumstances

If a refund is delayed due to system issues, payment channel problems, or other circumstances beyond our reasonable control, we will make reasonable efforts to assist, but we are not responsible for delays resulting from such circumstances.

8. Contact Information

If you have any questions about this Refund Policy or need assistance with a refund request, you may contact us using the details below:
Phone: +1 (660) 717-1384
Email: assist@fivonesta.com
Customer service hours:
Monday to Friday
9:00–11:00
13:00–18:00
(Europe/London time, GMT/BST)

Contact address:
1101 PARC CENTRAL
FESTUS, MO 63028
United States